On The Border Mexican Grill Capital BLVD

Lets get right to the point. On The Border menu looks great if you are in to southwestern style Mexican food. The menu is very creative with lots of updated Mexican dishes. My mouth was watering as I gazed over the menu selections. I really wanted one of everything. We started with the free tortilla chips and salsa, which were average in taste and big on portion- with refills which is important. Our waitress sold us on the guacamole appetizer to go along with our tortilla chips. The chips came out first with a mild to spicy salsa served along side the chips. Our drinks, however, took at least 15 minutes to get to our table - which if you are serving chips and salsa to a guest, please have their drinks delivered to the table along with the chips. The guacamole was very disappointing to us. It sat in a small white bowl with chopped tomatoes on top. It wasn't seasoned very well either. I prefer the guacamole at Chipotle on Glenwood myself. On The Border insisted on insulting its customers with their guacamole by serving it over a bed of shredded lettuce that you didn't realize was there until you started to dig in to it. That immediately made me feel like they were being cheap and sneaky. I ordered the B.B.Q. Brisket Tacos. They looked so good in the picture and the waitress assured us they were great. Once again, disappointment was delivered to my table. The food was luke warm at best and did I say it took at least 40 minutes for our meals to get to us by then we were ready to leave as we filled up on chips. I really hate it when these chains can't live up to there own hype. Another person at my table got the fajitas with beef and shrimp and ordered the veggies very well done. Well, they came out crispy and nearly raw. I blame bad management throughout the restaurant from the kitchen manager to the floor manager who couldn't see that we were waiting way to long for both our drinks and food. That was the first and last time I will ever step in to On The Border Grill. Again I just felt we were served sub par frozen food by untrained help and it is really insulting when they charge you $50 bucks for it. I don't feel that a second chance is worth giving to a chain restaurant since they have policies, rule books and protocol in place to run their business they way they see fit. I mean they train everyone the way they want their food cooked or (re heated) and displayed to the way they greet the guests at the front door every thing is scripted and if they still screw up then they are to blame not the customer. If it were a family owned place I would understand and revisit them a few times. Not a chain.They have the money behind them to make it right the first time. It seems I have nothing but bad things to say on this blog but I am being honest and I know there are some great places to eat and I will find them one by one. Any suggestions?